Title:                                        Technician, Level 1

Qualifications:

• Certificate from an accredited technical institute.(Appropriate job experience related to this position may be an acceptable substitute.)
• Problem solving and diagnostic abilities.
• Knowledge and experience of networking personal computers is preferred.
• Extensive technical experience with a variety of hardware and software platforms.
• Able to conduct computer upgrades, modifications, and diagnostics to printer, Windows, and Mac OS machines.
• Knowledge and experience in computer assembly and component installation.
• Strong communication skills.
• Excellent customer service skills.
• Must be able to lift 70 lbs.
• Valid Oklahoma driver’s license with good driving record.

Reports To:                             Director of Technical Services 

Performance Responsibilities:

• Diagnose, troubleshoot, and resolve all hardware related problems resulting from inoperable and malfunctioning computer systems, including keyboards, monitors, printers, CPU’s and other peripheral devises.
• Diagnose, troubleshoot, and resolve software related problems resulting from inoperable and malfunctioning operating systems and applications software.
• Provide telephone, email, and on-site technical assistance to end-users of all computer systems, including instructional computer labs.
• Install and test computer systems.
• Ensure compliance with software licensing laws.

Terms of Employment:          Twelve months

Evaluations:                          Performance of this job will be evaluated annually in accordance with                          provisions of the Board’s policy on Evaluation of Administrative Personnel.

Approved by: __________________________________________        Date: ______________________

Reviewed by: __________________________________________        Date: _______________________