Job Description
Title: Technology Help Desk
Qualifications:
- Excellent customer service and telephone skills
- Strong troubleshooting and diagnostic abilities
- Ability to learn quickly and adapt to new technologies
- Outstanding verbal and written communication skills including formatting and proofreading
- Proficient in Microsoft Office, Apple and Google apps
- Have technical experience with printers, Windows and Apple computer hardware, software and operating systems
Reports To: Chief Technology Officer
Performance Responsibilities:
- Provide technical assistance and support for incoming calls and visits related to passwords, computer systems, software, and hardware
- Respond to questions from teachers and staff via phone or email seeking assistance
- Install and modify software
- Recordkeeping
- Configuring and reimaging devices
- Create, maintain, and repair staff and student user accounts and data
- Use the Apple mobile device management system to help manage district devices
- Provide support to users for the district wireless network: BYOD, wireless phones, guest logins and the district cloud storage
- Perform other duties as assigned
Terms of Employment: Twelve months.
Evaluation: Performance of this job will be evaluated annually in accordance with provisions of the Board’s policy on Evaluation of Administrative Personnel. |