Job Description

Title:                              Technology Help Desk

Qualifications:

• Excellent customer service and telephone skills
• Strong troubleshooting and diagnostic abilities
• Ability to learn quickly and adapt to new technologies
• Outstanding verbal and written communication skills including formatting and proofreading
• Proficient in Microsoft Office, Apple and Google apps
• Have technical experience with printers, Windows and Apple computer hardware, software and operating systems

Reports To:          Chief Technology Officer

Performance Responsibilities:

• Provide technical assistance and support for incoming calls and visits related to passwords, computer systems, software, and hardware
• Respond to questions from teachers and staff via phone or email seeking assistance
• Install and modify software
• Recordkeeping
• Configuring and reimaging devices
• Create, maintain, and repair staff and student user accounts and data
• Use the Apple mobile device management system to help manage district devices
• Provide support to users for the district wireless network: BYOD, wireless phones, guest logins and the district cloud storage
• Perform other duties as assigned

Terms of Employment:          Twelve months.

Evaluation:                             Performance of this job will be evaluated annually in accordance with provisions of the Board’s policy on Evaluation of Administrative Personnel.